Merchant Dashboard & Chat Analytics
Real-time storefront conversation volume, deflection rates, and conversion tracking.
In-House AI Venture · Sister Startup
BotPlus: Autonomous AI Sales & Support for Modern E-Commerce
Techtik Studios engineered and operates BotPlus from scratch as an in-house commercial venture. Live on the Shopify App Store, it helps fast-growing merchants automate storefront customer inquiries, recommend catalog products, and capture verified leads 24/7.
50,000+Monthly ConversationsResolved automatically across merchant storefronts
38%Support Deflection RateReduction in manual tickets and repetitive requests
5.0 ★Shopify Merchant RatingVerified customer satisfaction and reliability
1.4sMean Response TimeLow-latency streaming with sub-80ms RAG retrieval
Interactive Product Tour
Watch BotPlus in action on a live storefront.
See how the BotPlus agent answers product questions, checks order tracking, and escalates to human agents inside the merchant admin portal.
Shopify App Store Showcase
Engineered for merchant simplicity and buyer speed.
Directly certified by Shopify. Built using Shopify App Bridge and Polaris standards for an interface merchants feel right at home with.
Storefront Chat & Product Recommendations
Catalog-aware AI matching that suggests relevant products with clickable cards.
Embedded Merchant Inbox & Support Handoff
Seamless transition from AI agent to human support when complex escalation is required.
Assistant Voice & Appearance Customization
Full merchant control over avatar, brand colors, response tone, and custom guidelines.
Engineering Architecture
How we built a zero-hallucination conversational engine.
Operating an AI product at scale means balancing token economics, vector retrieval latency, and strict guardrails so merchants can trust it with their brand reputation.
01Vector RAG
Live Catalog & Policy Retrieval
Product descriptions, inventory attributes, and refund policies are chunked and embedded into high-dimensional vector space, synced in real-time via Shopify Webhooks.
02Confidence Gates
Zero-Hallucination Guardrails
The agent computes confidence scores on every response. If an inquiry falls below threshold, it politely escalates to the merchant inbox instead of guessing or fabricating info.
03Sub-1.5s Edge
Streaming Edge Architecture
By deploying our embeddable widget via global CDN and streaming tokens directly from edge workers, users experience instantaneous human-like responsiveness.
04Ecosystem Sync
Klaviyo & Mailchimp Integrations
Captured lead emails and phone numbers sync directly to merchant email marketing segments, transforming customer support into an active revenue driver.
Technologies Used
Battle-tested production stack.
The exact technologies, frameworks, and cloud primitives we deployed to power BotPlus across international Shopify storefronts.
Frontend & PortalNext.js 15 & TypeScript
Shopify App Bridge, Polaris UI, and embeddable web widget
AI & Backend APIPython FastAPI & LangChain
High-concurrency async endpoints and orchestration pipelines
Semantic Searchpgvector & OpenAI Embeddings
Sub-80ms similarity search across multi-thousand SKU catalogs
Cloud InfrastructureCloudflare Pages & Edge CDN
Zero-downtime automated CI/CD and globally distributed delivery
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Production-Grade Quality
Direct Senior Engineer Access
Proven In-House AI Operators